Make a complaint
Need help? Start a live chat or call our helpline on 0303 123 1113.
Our normal opening hours are Monday to Friday between 9am and 5pm (excluding bank holidays).
The Information Commissioner is not in a position to respond in person to all the matters raised with their office by the public. The Commissioner delegates such casework correspondence to be dealt with by their staff.
Nuisance calls and messages
If you have received unwanted electronic marketing via telephone, email or text, find out who to contact.
Data protection complaints
Including problems accessing your information, the way your data has been handled, other people's data and internet search results.
FOI and EIR complaints
If you've a problem with a freedom of information, environmental information or a re-use request, make a complaint or find out what to do next.
Domestic CCTV complaints
If you feel a domestic CCTV user isn’t following data protection law – find out what to do next.
EU-U.S. Privacy Shield
The Privacy Shield framework no longer provides adequate safeguards for the transfer of personal data to the United States from the EEA. If you have a concern about the way your data was handled when it was transferred to the United States using the Privacy Shield framework prior to 16 July 2020, you can report your concern to us.
Complaints and compliments about us
If you are dissatisfied with our service, you can complain. You can also let us know if you think there is something we have done well.